29th of March 2004
In response to my letter to the Student Financial Office for help with my worsening cash crisis:
Dear Mathew
Come in and call for a Contingency form and see if we can help that way.
What is that it? I asked for advice. I asked various questions and all they do is say "come in and fill out some paperwork so that I don't have to deal with you". I'm sick of the financial office. According to the Student Financial Support homepage:
We offer personal support and advice on all financial issues with appointments arranged at short notice.
How come every time I go in there, then, all they do is say "Here's the form - go away and fill it out. Then come back during our hugely restricted opening times"? Every time I've gone in there I've wanted advice. Not paperwork thrown at me, plain simple advice. Every time I've filled out one of those forms they simply put it in their little box and tell me I will be notified by post. I then get a letter two weeks later telling me whether or not they are prepared to give me money.
The email I sent them last night asked a number of specific questions and not so much as one was answered, nor was any offer of an appointment made, nor was I pointed to any sources of advice. All I get is fobbed off and I'm sick of it.